Building on HCLTech's recently launched Gemini Enterprise business unit, the latest collaboration brings together advanced ServiceNow AI capabilities, enterprise workflow orchestration and industry expertise to enable organizations to deploy and scale AI in real business environments.
HCLTech will introduce enterprise AI solutions on Gemini Enterprise that combine Gemini's advanced AI capabilities with ServiceNow's workflow platform - anchored in ServiceNow's Blueprint for Agentic Business, , a framework for structured, outcome-driven AI adoption. This includes a next-generation Factory Shop Floor Assistant, which delivers real-time operational intelligence to manufacturing environments, enabling faster decision-making and improved efficiency.
Initial solutions span two high-impact domains: Field Services, where Gemini Live, integrated with ServiceNow Field Service Management, delivers real-time audio and visual intelligence to field technicians for faster issues resolution; and Customer Experience, to ensure customer intent is preserved across channels. HCLTech is also leveraging ServiceNow's AI Control Tower to enhance visibility and governance of AI agents within Gemini Enterprise, while an ITOps ServiceNow Agent— available on Google Cloud Marketplace for Gemini Enterprise—supports incident management and remediation in enterprise IT environments.
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