The recognition celebrates Intellect's pioneering work in deploying enterprise-grade digital experts through its Purple Fabric platform, transforming complaints handling for a leading UK wealth management firm. The system leverages multiple specialised Digital Experts covering data ingestion, data gathering, investigation, and reporting, working together in synergy, to deliver faster, explainable, and compliant resolutions. The deployment is fully aligned with the Financial Conduct Authority's (FCA) Consumer Duty regulations in the UK. The solution has enabled case handlers to process complaints up to 10x faster, achieving over 80% SLA compliance and dramatically improving customer experience, thus demonstrating measurable business impact for financial institutions.
"Prevent unauthorised transactions in your account ; Update your mobile numbers/email IDs with Us. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day” - Issued in the interest of Investors"
"KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary."
"No need to issue cheques by investors while subscribing to Equity IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account."